How can we help?

An ad is inappropriate

Use the information or reporting control supplied with the ad when available. In AdCheckMe, the report action prepares a message you can review in your mail app; it does not send a report automatically. Describe the concern and the approximate time. Review any included technical details before sending. You do not need to tap the advertiser's call to action to make a report.

If no mail app is configured, you can write to the address above using your preferred email service. A report helps us investigate but is not a guarantee that the network will immediately remove an ad or that you will never see a similar message.

No live ad appears

The first mobile release is still awaiting advertising verification. Once available, live ads require adult eligibility, your app preference, completed privacy setup, and an eligible ad request. Ads can also be unavailable because of demand, connectivity, release restrictions, or the app's request limits. An unavailable ad does not tell us anything about your interests.

Continue the lesson or use the journal. Repeatedly reopening the app will not help establish why an ad was selected, and there is no refresh-for-more-ads exercise.

I want to change privacy choices

Open Choices in the app to turn live ads off or change the personalization preference. Advertising privacy options appear when the provider makes them available. On iOS, device tracking permission is managed separately in system settings. Education and journaling remain available when ads or tracking are declined.

A requested-treatment label is not proof of how an individual ad was selected. The lesson on consent explains these different controls, and the mobile privacy policy describes their data implications.

I need my journal on another device

The journal is local to the app; there is no account, cloud sync, or remote recovery. Use the export control to keep a readable copy in a destination you choose. The first release does not promise that an exported file can be imported into another installation. Deleting or reinstalling the app can lose local data, so export before doing so if you need your notes.

Copies saved or sent outside the app follow the destination's storage and backup behavior. Deleting an entry inside AdCheckMe does not delete exported copies or an email you sent us.

A lesson needs a correction

Send the lesson title, the statement you think needs attention, and a source if you have one. Each lesson carries a review date and links to primary references. Scenarios are fictional teaching examples. Website Pulse editions are dated archive articles and may not describe today's platform rules.